Terms of Service

1. Acceptance of Terms

Welcome to Firassa AI (the "Service"), a multimodal artificial intelligence platform providing video, audio, image, and text analysis, contextual understanding, object detection, and related AI-powered capabilities.

These Terms and Conditions (these "Terms") are a legal agreement between you ("you", "Customer", or "User") and Firassa AI Inc., a Delaware C-corp ("Company", "we", "us", or "our").

By accessing or using the Service, you agree to be bound by these Terms, our Privacy Policy, and our Acceptable Use Policy in Section 9. If you do not agree, you may not access or use the Service.

If you are using the Service on behalf of an organization, you represent and warrant that you have the authority to bind that organization to these Terms, and "you" refers to that organization.

2. Definitions

2.1 "Account". Your registered account for accessing and using the Service.

2.2 "Content". Any text, data, information, software, graphics, photographs, images, videos, audio, metadata, embeddings, or other materials in any format.

2.3 "Input". Any Content you upload, submit, transmit, stream, or otherwise provide to the Service for processing, including video files, audio files, images, text, URLs, API payloads, and prompts.

2.4 "Output". Any Content generated, produced, or returned by the Service as a result of processing your Input, including transcriptions, classifications, metadata, annotations, object detection results, contextual analysis, embeddings, scores, IAB categories, sentiment analysis, entity extraction, and other analytical data.

2.5 "User Content". Your Input and Output, collectively.

2.6 "Service". The Firassa AI multimodal AI platform, including all features, functionality, APIs, models, algorithms, dashboards, and documentation provided by Company at https://firassa.ai.

2.7 "Subscription Plan". The specific pricing plan and feature set you have selected for your Account.

2.8 "Intellectual Property Rights". All patent rights, copyright rights, moral rights, trademark rights, trade secret rights, rights of publicity, database rights, and any other intellectual property rights recognized in any country or jurisdiction.

2.9 "Third-Party Content". Any Content owned by, licensed to, or controlled by a third party, including copyrighted films, television programs, music, broadcasts, streams, images, software, and literary works.

2.10 "Authorized Content". Content for which you hold all necessary rights, licenses, consents, and permissions to submit as Input to the Service for the purposes contemplated by your use case.

2.11 "Prohibited Content". Any Content described in Section 9 of these Terms.

3. Eligibility

3.1 Age Requirement. You must be at least 18 years old to use the Service.

3.2 Legal Capacity. You must have the legal capacity to enter into a binding contract.

3.3 Compliance with Laws. You must comply with all applicable local, state, national, and international laws and regulations in your use of the Service, including copyright law, privacy law, export control law, and any applicable AI regulations, including the EU AI Act.

3.4 Prohibited Jurisdictions. The Service is not available in countries subject to U.S. export restrictions or sanctions.

3.5 Business Use Only. The Service is offered for business and professional use only, and not for personal, family, or household use.

4. Account Registration and Security

4.1 Account Creation. To access the Service, you must create an Account by providing accurate, current, and complete registration information.

4.2 Account Security. You are responsible for maintaining the confidentiality of your Account credentials and for all activities that occur under your Account. You must notify us immediately of any unauthorized use.

4.3 Account Termination for False Information. We reserve the right to suspend or terminate your Account if any information you provide is inaccurate, false, or incomplete.

WE ARE NOT LIABLE FOR ANY LOSS OR DAMAGE ARISING FROM YOUR FAILURE TO PROTECT YOUR ACCOUNT CREDENTIALS OR FROM UNAUTHORIZED ACCESS TO YOUR ACCOUNT.

5. Subscription Plans and Billing

5.1 Subscription Plans. Current plans and pricing are available at https://firassa.ai/pricing.

5.2 Billing and Payment. Paid subscriptions are billed in advance. Your subscription will automatically renew unless you cancel before the renewal date. You authorize us to charge the applicable fees to your payment method.

5.3 Taxes. All fees are exclusive of taxes. You are responsible for all applicable taxes.

5.4 Refunds. All fees are non-refundable except as required by law or as expressly stated herein. If your Account is terminated for violation of these Terms, no refund will be issued.

5.5 Usage Limits. Each Subscription Plan includes usage limits such as API calls, processing minutes, or storage. Exceeding these limits may result in overage charges, throttling, or suspension of Service.

6. Content Ownership and Rights

6.1 Your Input - Ownership and Responsibility

(a) You retain all ownership rights in your Input. We do not claim ownership of any Input you submit to the Service.

(b) You represent and warrant that:

• You own or have obtained all necessary rights, licenses, consents, and permissions to submit all Input to the Service.
• Your Input does not infringe, misappropriate, or violate any third party's Intellectual Property Rights, rights of privacy, rights of publicity, or any other rights.
• Your Input does not contain Content that you have obtained through unauthorized recording, capture, scraping, interception, or reproduction of third-party streams, broadcasts, or services.
• Where your Input contains Third-Party Content, such as licensed video, audio, or images, you have explicit, documented authorization from the rights holder or rights holders to submit that Content to cloud-based AI services for the specific type of analysis and commercial use you intend.
• Your rights extend to all elements of the Content, including the underlying audiovisual work, soundtrack, dialogue, musical compositions, sound recordings, performances, likenesses, and any embedded metadata.
• You have complied with all terms of service, license agreements, and contractual obligations applicable to any Content you submit as Input, including terms imposed by content distributors, streaming platforms, monitoring services, and content delivery networks.

(c) Chain of Rights. If you are processing Content on behalf of a third party, such as a client, partner, or affiliate, you represent that you have a documented chain of rights authorizing such processing, and that such authorization expressly permits submission of the Content to cloud-based AI services operated by third-party providers.

(d) Proof of Rights. We reserve the right, at any time and in our sole discretion, to request documentary evidence of your rights to any Input, including license agreements, written authorizations, rights holder consents, or chain-of-title documentation. Failure to provide satisfactory evidence within ten business days of our request may result in immediate suspension or termination of your Account and deletion of the associated Content.

6.2 Output - Ownership and Limitations

(a) Subject to your compliance with these Terms and your Subscription Plan, you own the Output generated from your Input. We assign to you all our right, title, and interest, if any, in and to that Output.

(b) You acknowledge and agree that:

• Output may not be unique, and other customers processing similar Input may receive similar or identical Output.
• Output is generated by automated AI processes and may contain errors, inaccuracies, biases, or hallucinations.
• Output does not constitute legal advice, professional opinion, or a guarantee of accuracy, originality, or non-infringement.
• You are solely responsible for verifying Output before any use, publication, distribution, or reliance.
• Ownership of Output does not imply that the Output is free from third-party Intellectual Property Rights claims.

6.3 License to User Content

By submitting, uploading, transmitting, streaming, or otherwise providing any Input or other User Content to the Service, you grant Firassa AI a non-exclusive, worldwide, royalty-free, fully paid, sublicensable license to access, collect, use, reproduce, display, perform, modify, process, store, disclose, transmit, and create derivative works from that User Content as necessary to:

• Provide, operate, maintain, support, secure, and improve the Service.
• Develop, train, tune, evaluate, and enhance the Service and Firassa AI's related products, services, models, algorithms, and technologies.
• Generate, produce, and return Output.
• Enforce these Terms, monitor compliance, prevent fraud, abuse, or misuse, and protect the security and integrity of the Service.
• Comply with applicable law, regulation, legal process, or governmental request.

6.4 License to Output

You acknowledge and agree that Firassa AI may use, copy, modify, create derivative works from, store, disclose, transmit, and otherwise exploit Output generated from your Input for the purpose of operating, maintaining, training, improving, and enhancing the Service and Firassa AI's related products, services, models, algorithms, and technologies.

For clarity, nothing in these Terms limits Firassa AI's right to use feedback, suggestions, ideas, general know-how, experience, concepts, techniques, or learnings retained in the unaided memory of its personnel.

6.5 No Monitoring Obligation - But Right to Review

We have no obligation to pre-screen, monitor, or review your Input. However, we reserve the right, but not the obligation, to review, analyze, or scan Input at any time for compliance with these Terms, remove, disable, or restrict access to Input that violates these Terms, use automated tools including content identification technology to detect Prohibited Content, and cooperate with rights holders, law enforcement, or regulatory authorities.

7. Intellectual Property

7.1 Service Ownership. The Service, including all software, AI models, algorithms, machine learning systems, training data, interfaces, documentation, APIs, trade secrets, and all other components, is owned by Company or its licensors and is protected by U.S. and international Intellectual Property Rights.

7.2 Limited License to Use the Service. Subject to these Terms and Conditions, we grant you a non-exclusive, non-transferable, non-sublicensable, and revocable license to use the Firassa AI Services in accordance with these Terms and Conditions.

7.3 Reservation of Rights. Except for the limited rights expressly granted to you in these Terms, Firassa AI and its licensors reserve all right, title, and interest in and to the Service, including all software, models, algorithms, APIs, documentation, interfaces, trade secrets, and all related Intellectual Property Rights. No rights are granted to you by implication, estoppel, or otherwise.

7.4 License Restrictions. You may not:

• Copy, modify, or create derivative works of the Service or its models.
• Reverse engineer, decompile, disassemble, or attempt to derive the source code, model weights, training data, or underlying architecture of any AI model or algorithm.
• Rent, lease, sell, sublicense, assign, or distribute the Service.
• Use the Service to build, train, or improve a competing AI product or service.
• Remove or alter any proprietary notices on the Service.
• Use Output to reverse-engineer, replicate, or reconstruct our models, algorithms, or scoring methodologies.
• Benchmark the Service against competing products without our prior written consent.

7.5 Feedback. If you provide feedback, suggestions, or ideas about the Service, you grant us a perpetual, irrevocable, royalty-free license to use that feedback without obligation to you.

8. Data Processing and AI Training

8.1 Data Processing. Your Input is processed using cloud-based AI infrastructure, which may include third-party cloud service providers such as Google Cloud, AWS, or Azure. By using the Service, you consent to the transmission of your Input to these providers for processing.

8.2 AI Training and Improvement. You acknowledge and agree that Firassa AI may use Input, User Content, and Output to develop, train, tune, evaluate, improve, and enhance the Service and Firassa AI's related products, services, models, algorithms, and technologies, subject to applicable law and Firassa AI's Privacy Policy. Firassa AI will not disclose your confidential User Content to other customers except as necessary to provide the Service, as permitted under these Terms, or as required by law.

8.3 Subprocessors. We maintain a list of subprocessors at https://firassa.ai/subprocessors. We will provide notice before adding new subprocessors. Your continued use of the Service constitutes consent to new subprocessors.

8.4 Confidentiality. "Confidential Information" means all non-public information disclosed by one party, the "Disclosing Party", to the other party, the "Receiving Party", whether orally, in writing, or electronically, that is designated as confidential or that reasonably should be understood to be confidential given the nature of the information and the circumstances of disclosure. Confidential Information does not include information that was publicly known before disclosure, becomes publicly known through no breach by the Receiving Party, was lawfully known by the Receiving Party without restriction before disclosure, is lawfully received from a third party without breach of any confidentiality obligation, or is independently developed without use of or reference to the Disclosing Party's Confidential Information. The Receiving Party will use the Disclosing Party's Confidential Information only as necessary to exercise its rights or perform its obligations under these Terms and will protect that Confidential Information from unauthorized use, access, or disclosure using at least reasonable care. The Receiving Party may disclose Confidential Information only to its employees, contractors, affiliates, service providers, and professional advisors who have a need to know and who are bound by confidentiality obligations at least as protective as those in these Terms, or as required by applicable law, regulation, subpoena, or court order, provided that the Receiving Party gives prior notice to the Disclosing Party where legally permitted. The Receiving Party acknowledges that unauthorized disclosure of Confidential Information may cause irreparable harm for which monetary damages may be insufficient, and the Disclosing Party may seek equitable relief in addition to any other remedies available at law or in equity.

9. Acceptable Use Policy

You may not use the Service to process, generate, store, transmit, or distribute Content that falls within any of the following categories. Violation of this Acceptable Use Policy may result in immediate suspension or termination of your Account, forfeiture of fees, and referral to law enforcement.

9.1 Illegal Content and Activities

• Content that violates any applicable law or regulation.
• Content that promotes, facilitates, or provides instructions for illegal activities, including drug trafficking, money laundering, fraud, counterfeiting, or weapons manufacturing.
• Content that violates export control laws, sanctions, or anti-terrorism regulations.

9.2 Intellectual Property Infringement

• Content that infringes, misappropriates, or violates any third party's copyright, trademark, patent, trade secret, or other Intellectual Property Rights.
• Unauthorized copies, recordings, or reproductions of copyrighted works, including films, television programs, music, broadcasts, streams, live events, or software.
• Content captured through unauthorized recording, screen capture, stream ripping, or interception of streaming services, broadcast signals, or content delivery networks.
• Content obtained in violation of the terms of service of any streaming platform, broadcaster, content provider, or distribution service.
• Pirated, counterfeit, or stolen Content of any kind.

9.3 Harmful and Abusive Content

• Content that promotes, incites, or glorifies violence, terrorism, or violent extremism.
• Hate speech and content promoting discrimination based on protected characteristics such as race, ethnicity, religion, gender, sexual orientation, disability, national origin, or age.
• Harassment, bullying, intimidation, threats, or stalking.
• Content that promotes self-harm, suicide, or disordered eating.
• Graphic or gratuitous depictions of violence, gore, or cruelty.

9.4 Sexually Explicit and Exploitative Content

• Child sexual abuse material of any kind. We will immediately report such content to the National Center for Missing and Exploited Children and law enforcement.
• Content that facilitates, depicts, or promotes child exploitation, grooming, or abuse.
• Non-consensual intimate imagery, including AI-generated deepfake pornography.
• Sexually explicit Content intended for pornographic purposes, unless expressly permitted under a separate agreement.

9.5 Deceptive and Misleading Content

• Deepfakes, synthetic media, or AI-generated content intended to deceive, defraud, or impersonate real individuals without disclosure or consent.
• Disinformation or misinformation campaigns designed to manipulate public opinion, elections, or democratic processes.
• Fraudulent product reviews, astroturfing, or fake endorsements.
• Impersonation of persons, organizations, or government entities.
• Fabricated evidence, falsified documents, or forged credentials.

9.6 Privacy Violations

• Content that violates any person's privacy rights, including unauthorized processing of personal data, biometric data, or sensitive personal information.
• Unauthorized surveillance, tracking, or monitoring of individuals.
• Processing of Content containing personally identifiable information without appropriate legal basis, such as consent or legitimate interest.
• Facial recognition or biometric identification without legally required consent or authorization.

9.7 Security Threats

• Malware, viruses, ransomware, spyware, or other malicious code.
• Content designed to facilitate phishing, social engineering, or unauthorized access to computer systems.
• Attempts to bypass, circumvent, or disable safety filters, content moderation systems, or other safeguards built into the Service.
• Prompt injection attacks, jailbreaking, or adversarial manipulation of our AI models.
• Denial-of-service attacks, vulnerability scanning, or penetration testing of the Service without prior written authorization.

9.8 High-Risk and Regulated Uses

Without appropriate safeguards, professional oversight, and our prior written approval, you may not use the Service for:

• Medical diagnosis, treatment recommendations, or clinical decision-making.
• Legal advice, judicial decision-making, or law enforcement profiling.
• Financial lending, credit scoring, insurance underwriting, or employment decisions.
• Autonomous weapons systems, military targeting, or critical infrastructure control.
• Social scoring, behavioral manipulation, or exploitation of vulnerable populations.
• Any use classified as prohibited or high-risk under the EU AI Act, Regulation (EU) 2024/1689, or comparable regulations.

9.9 Content Integrity

• You must not misrepresent AI-generated Output as solely human-created work where disclosure is required by law or professional standards.
• You must not use the Service to generate fraudulent academic work, falsified research, or counterfeit professional credentials.
• You must comply with all applicable transparency and disclosure requirements regarding AI-generated content.

10. Content Takedown and DMCA Compliance

10.1 Copyright Infringement Notification

We respect Intellectual Property Rights and comply with the Digital Millennium Copyright Act. If you believe copyrighted work has been infringed through the Service, notify our DMCA Agent with:

• An electronic or physical signature of the authorized person.
• A description of the copyrighted work claimed to have been infringed.
• A description of where the infringing material is located on the Service.
• Your contact information.
• A statement of good faith belief that the use is not authorized.
• A statement under penalty of perjury that the notice information is accurate and you are authorized to act on behalf of the copyright owner.

DMCA Agent: Firassa AI Inc.
Attn: DMCA Agent
2261 Market Street STE 85440, San Francisco, CA 94114
Email: [email protected]

10.2 Counter-Notification. If you believe material was removed in error, you may submit a counter-notification with the information required under 17 U.S.C. Section 512(g).

10.3 Repeat Infringer Policy. We will terminate the Accounts of Customers who are repeat infringers. Two or more substantiated infringement notices within any twelve month period will constitute a repeat infringer.

10.4 Rights Holder Cooperation. We may cooperate with rights holders, content protection organizations, and industry bodies to identify and prevent unauthorized use of copyrighted material through the Service.

11. Termination and Suspension

11.1 Termination by You. You may terminate your Account at any time through your Account settings or by contacting [email protected].

11.2 Termination or Suspension by Us. We may suspend or terminate your Account immediately, with or without notice, if:

• You violate these Terms, including the Acceptable Use Policy.
• We receive a credible complaint or DMCA notice regarding your Input.
• We reasonably believe your use of the Service poses a legal, security, or reputational risk.
• You fail to provide satisfactory proof of rights when requested.
• You fail to pay applicable fees.
• We are required to do so by law, regulation, or court order.
• We discontinue the Service, with thirty days' notice.

11.3 Effect of Termination. Upon termination:

• Your license to use the Service immediately terminates.
• We may disable access to your Account, Input, and Output.
• You must immediately cease all use of the Service.
• No refund will be issued for termination due to your breach of these Terms.

11.4 Survival. Sections 6, 7, 8.4, 9, 12, 13, 14, and 15 survive termination.

12. Disclaimer of Warranties

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED.

We expressly disclaim all warranties, including:

• Implied warranties of merchantability, fitness for a particular purpose, non-infringement, and title.
• Warranties regarding AI Output, including accuracy, completeness, reliability, relevance, originality, non-infringement, or fitness for any particular use.
• Warranties that Output will not infringe third-party Intellectual Property Rights.
• Warranties that the Service will be uninterrupted, error-free, secure, or free of viruses, malware, or harmful components.
• Warranties regarding the accuracy of any AI-generated classifications, scores, categories, transcriptions, object detection results, or contextual analyses.

AI OUTPUTS ARE PROBABILISTIC AND MAY CONTAIN ERRORS, HALLUCINATIONS, BIASES, OR INACCURACIES. YOU MUST INDEPENDENTLY VERIFY ALL OUTPUT BEFORE USE, PUBLICATION, DISTRIBUTION, RELIANCE, OR DECISION-MAKING.

USE OF THE SERVICE IS AT YOUR OWN RISK.

13. Limitation of Liability

13.1 Liability Cap. To the fullest extent permitted by law, Firassa AI's total aggregate liability arising out of or relating to these Terms or the Service, whether in contract, tort including negligence, strict liability, or otherwise, shall not exceed one hundred dollars ($100). The existence of one or more claims will not increase this maximum liability amount.

13.2 Exclusion of Damages. To the fullest extent permitted by law, we shall not be liable for indirect, incidental, special, consequential, exemplary, or punitive damages; loss of profits, revenue, data, goodwill, reputation, or business opportunities; cost of procurement of substitute services; or damages, losses, or claims arising from your Input, Output, or use of Output, including third-party Intellectual Property Rights claims arising from your Input or Output, claims by content owners, distributors, or rights holders regarding unauthorized use of their Content, losses resulting from inaccurate, incomplete, or misleading Output, business decisions made in reliance on Output, regulatory fines, penalties, or enforcement actions arising from your use of the Service or Output, and claims related to AI-generated content you publish, distribute, or commercialize.

13.3 Basis of the Bargain. The limitations in this Section 13 are a fundamental element of the basis of the bargain between you and us. We would not provide the Service without these limitations.

13.4 Jurisdictional Exceptions. Some jurisdictions do not allow the exclusion of certain warranties or limitation of liability. In those jurisdictions, our liability is limited to the fullest extent permitted by applicable law.

14. Indemnification

14.1 Your Indemnification Obligations. You agree to indemnify, defend, and hold harmless Company, its affiliates, officers, directors, employees, agents, licensors, and service providers from and against any and all claims, liabilities, damages, losses, costs, and expenses, including reasonable attorneys' fees and costs, arising out of or related to:

• Your Input, Output, or User Content, including claims that your Input infringes, misappropriates, or violates any third party's Intellectual Property Rights, privacy rights, publicity rights, or other rights.
• Your use of the Service or Output, including any use that violates applicable laws, regulations, or third-party rights.
• Your violation of these Terms, including the Acceptable Use Policy.
• Your breach of any representation or warranty made in these Terms, including representations regarding your rights to submit Input.
• Claims by content owners, distributors, streaming platforms, broadcasters, or rights holders arising from your submission of their Content as Input without proper authorization.
• Your downstream distribution, commercialization, or monetization of Output, including claims by third parties who rely on or are harmed by Output you distribute.
• Your use of the Service in any high-risk, regulated, or prohibited manner.
• Any action by a governmental or regulatory authority related to your use of the Service.

14.2 Defense and Control. We reserve the right, at your expense, to assume the exclusive defense and control of any matter subject to indemnification. You agree to cooperate with our defense of those claims. You may not settle any claim without our prior written consent.

14.3 Notice. We will promptly notify you of any claim subject to indemnification, provided that failure to provide timely notice shall not relieve you of your indemnification obligations except to the extent you are materially prejudiced.

15. Dispute Resolution

15.1 Informal Resolution. Before filing any claim, you agree to contact us at [email protected] and attempt to resolve the dispute informally for at least thirty days.

15.2 Binding Arbitration. Any dispute arising out of or relating to these Terms shall be resolved by binding arbitration administered by the American Arbitration Association under its Commercial Arbitration Rules. The arbitration will be conducted by a single arbitrator in New Castle County, Delaware. The arbitrator's decision will be final and binding.

15.3 Class Action Waiver. You and Company agree that each may bring claims against the other only in your or its individual capacity, and not as a plaintiff or class member in any purported class, collective, or representative action.

15.4 Governing Law. These Terms shall be governed by and construed in accordance with the laws of the State of Delaware, without regard to conflict of laws principles.

15.5 Venue. If arbitration does not apply, any action shall be filed exclusively in the state or federal courts in New Castle County, Delaware.

15.6 Equitable Relief. Notwithstanding the foregoing, either party may seek injunctive or other equitable relief in any court of competent jurisdiction to prevent infringement of Intellectual Property Rights or breach of confidentiality obligations.

16. Privacy and Data Security

16.1 Privacy Policy. Our Privacy Policy explains how we collect, use, and share personal information.

16.2 Data Security. We implement commercially reasonable security measures but cannot guarantee absolute security. See Section 12.

16.3 Data Processing Agreement. If required by applicable data protection law, our Data Processing Agreement at https://firassa.ai/dpa shall apply.

16.4 Data Retention. We retain your Input and Output in accordance with our data retention policies and your Subscription Plan. Upon Account termination, we will delete your data within ninety days, except as required by law.

17. Modifications to Terms

17.1 We may modify these Terms at any time. Material changes will be communicated via email and/or prominent notice on the Service at least thirty days before taking effect.

17.2 Your continued use of the Service after the effective date of modified Terms constitutes acceptance. If you disagree, you must stop using the Service and cancel your Account.

18. Compliance with AI Regulations

18.1 EU AI Act. If you are located in the European Union or processing data of EU individuals, you must comply with the EU AI Act, Regulation (EU) 2024/1689, including its prohibited practices in Article 5. You may not use the Service for any purpose classified as a prohibited AI practice.

18.2 Other AI Regulations. You are responsible for compliance with all AI-specific laws and regulations applicable to your jurisdiction and use case, including state AI laws, sector-specific regulations, and transparency requirements.

18.3 Our Compliance Efforts. We implement safeguards to prevent misuse, but as a provider of general-purpose AI technology, compliance with use-case-specific regulations is your responsibility.

19. General Provisions

19.1 Entire Agreement. These Terms, together with our Privacy Policy, Acceptable Use Policy, and any other referenced policies, constitute the entire agreement between you and Company.

19.2 Assignment. You may not assign these Terms without our written consent. We may assign freely in connection with a merger, acquisition, or sale of assets.

19.3 Severability. If any provision is held unenforceable, the remaining provisions remain in full force and effect.

19.4 Waiver. No waiver of any breach constitutes a waiver of any subsequent breach.

19.5 Force Majeure. We shall not be liable for delays or failures due to causes beyond our reasonable control, including natural disasters, war, government actions, pandemics, or internet disruptions.

19.6 Export Compliance. You agree to comply with all applicable export control and sanctions laws.

19.7 No Third-Party Beneficiaries. These Terms are for the benefit of you and Company only.

19.8 Notices. Notices to you will be sent to your Account email. Notices to us must be sent to [email protected].

19.9 Marketing Rights / Customer Name and Logo Use. During the term of your subscription, you grant Firassa AI a worldwide, royalty-free, fully paid, revocable license to use and display your name, logo, trademarks, and service marks on the Firassa AI website and in marketing materials of any medium in connection with identifying you as a customer of Firassa AI. Upon your written request, Firassa AI will promptly remove such marks from the Firassa AI website and, to the extent commercially feasible, Firassa AI's then-current marketing materials.

19.10 Third-Party Services. The Service may interoperate with or depend on third-party services, software, infrastructure, models, APIs, hosting providers, storage providers, or other third-party products and services, the "Third-Party Services". Firassa AI does not control and is not responsible for Third-Party Services, including their availability, security, functionality, or terms. Your use of any Third-Party Services is subject to the applicable third party's terms, and Firassa AI will not be liable for any unavailability, failure, inaccuracy, delay, or damages caused by Third-Party Services except to the extent required by applicable law.

19.11 Changes to the Service. Firassa AI may update, modify, discontinue, or enhance any part of the Service from time to time, including features, functionality, models, integrations, APIs, or usage limits, in order to improve the Service, comply with law, address security risks, or reflect changes in technology or supplier relationships. Firassa AI will use commercially reasonable efforts not to materially reduce the core functionality of a paid Subscription Plan during its then-current subscription term, except where such change is required for legal, security, or safety reasons.

19.12 Relationship. Nothing in these Terms creates a partnership, joint venture, agency, or employment relationship.

19.13 Order of Precedence

The parties intend these Terms and all documents incorporated by reference to be read consistently to the fullest extent possible. If there is any conflict or inconsistency among them, the conflict will be resolved in the following order of precedence:

• Any mutually executed Order Form, but only with respect to pricing, quantities, subscription term, purchased Services, and other order-specific commercial terms, and only to the extent the Order Form expressly states that it overrides these Terms.
• The Data Processing Agreement, but only with respect to personal data processing, privacy, security, and subprocessor matters covered by the Data Processing Agreement.
• These Terms.
• The Acceptable Use Policy, but only with respect to use restrictions and prohibited activities.
• The Privacy Policy, but only with respect to disclosures regarding Firassa AI's handling of personal information.
• Any Documentation, pricing pages, support policies, or other materials referenced on Firassa AI's website.

For the avoidance of doubt, any terms contained in a Customer purchase order, vendor onboarding form, procurement portal, click-through, or similar document will be void and of no effect unless expressly agreed by Firassa AI in a written agreement signed by an authorized representative of Firassa AI.

20. Contact Us

• Firassa AI Inc.
• 2261 Market Street STE 85440, San Francisco, CA 94114
• General Support: [email protected]
• Legal / Terms Inquiries: [email protected]
• DMCA Agent: [email protected]
• Privacy Inquiries: [email protected]